End User Support
Abstract
Provides Information Technology (IT) operations, support and maintenance (24 hours a day, 7 days a week, 365 days a year) to over 10,500 MDA worldwide users (classified and unclassified) executing the MDS Research, Development, Test and Engineering (RDT&E) mission. Services include Integrated Service Desk support (Help Desk and Client Support Services); management of hardware and software maintenance and licensing; and monitoring network activity to ensure users comply with DoD policies for the proper use of information systems. Services also include printing and copying; email and file; directory and authentication services. Includes investments in equipment at end-of-life to comply with Federal and DoD mandated cybersecurity policies. Plans, engineers and implements sustainment projects for common-use IT services and business systems consistent with the IT architecture road map. Provides life-cycle management of over 190,000 IT assets including IT procurement, receiving, shipping/transportation, warehousing, transfers and disposal using the Defense Property Accountability System (DPAS). Specific and/or unique accomplishments to each FY are as follows:
Document Details
- Document Type
- Accomplishment
- Publication Date
- Oct 01, 2022
- Source ID
- 0340e6ae34f962baebddd2430fd9ea67
Related Documents
- Root: BMD Enabling Programs