Implementation of the Acute Care Clinic Easy Scheduling System at the Brooke Army Medical Center
Abstract
Emergency departments (EDs) have continued to struggle with overcrowding, causing delays in patient care and increasing stress on the medical staff and resources. This was further illustrated during the recent coronavirus disease 2019 pandemic, where we saw large unpredictable surges to the ED as hospitals tried to meet the medical needs of patients while trying to minimize the spread of coronavirus disease. A previous study from the Department of Emergency at the Brooke Army Medical Center (BAMC) found that nearly half of the patients presenting to the ED could have been managed in a primary care setting. We sought to pilot an alternate appointment scheduling system, Acute Care Clinic Easy Scheduling System, to allow patients to see and book available appointments while waiting in the ED waiting room.
Document Details
- Document Type
- Pub Defense Publication
- Publication Date
- Jun 24, 2022
- Source ID
- 10.1093/milmed/usac177
Entities
People
- Ashley D. Tapia
- Bradley L Snyder
- Eric J. Chin
- Giselle Tapia
- Natasha L. Bebo
- Steven G Schauer
Organizations
- 59th Medical Wing
- Defense Health Agency
- Oak Ridge Institute for Science and Education
- San Antonio Military Medical Center
- Uniformed Services University of the Health Sciences
- United States Army Institute of Surgical Research