Police and Military as Good Strangers
Abstract
The objective of this project was to understand why and how some police officers and military personnel are more effective than others at managing civilian encounters without creating hostility – ‘Good Strangers’ (GSs). We conducted cognitive task analysis (CTA) interviews with 17 US police officers and 24 US warfighters (Marines and Army soldiers). The interviews yielded a total of 38 incidents (17 police and 21 military), which we used to identify critical skills for functioning as GSs. These skills centred on having a sensemaking frame that established a professional identity as a GS – Someone who seeks opportunities to increase civilian trust in police/military. This frame requires skills in gaining voluntary compliance, building rapport, trading off security and other frames versus trust building, and taking the perspective of civilians.
Document Details
- Document Type
- Pub Defense Publication
- Publication Date
- Feb 27, 2015
- Source ID
- 10.1111/joop.12110
Entities
People
- Brian Lande
- Gary A. Klein
- Helen Altman Klein
- James C. Whitacre
- Joseph Borders
Organizations
- Defense Advanced Research Projects Agency
- University of California, Santa Cruz