Toward a Unified Theory of Learned Trust in Interpersonal and Human-Machine Interactions
Abstract
A proposal for a unified theory of learned trust implemented in a cognitive architecture is presented. The theory is instantiated as a computational cognitive model of learned trust that integrates several seemingly unrelated categories of findings from the literature on interpersonal and human-machine interactions and makes unintuitive predictions for future studies. The model relies on a combination of learning mechanisms to explain a variety of phenomena such as trust asymmetry, the higher impact of early trust breaches, the black-hat/white-hat effect, the correlation between trust and cognitive ability, and the higher resilience of interpersonal as compared to human-machine trust. In addition, the model predicts that trust decays in the absence of evidence of trustworthiness or untrustworthiness. The implications of the model for the advancement of the theory on trust are discussed. Specifically, this work suggests two more trust antecedents on the trustor's side: perceived trust necessity and cognitive ability to detect cues of trustworthiness.
Document Details
- Document Type
- Pub Defense Publication
- Publication Date
- Oct 10, 2019
- Source ID
- 10.1145/3230735
Entities
People
- Celso De Melo
- Ewart J de Visser
- Ion Juvina
- Michael G. Collins
- Othalia Larue
- William G. Kennedy
Organizations
- Air Force Office of Scientific Research
- George Mason University
- University of Southern California
- Wright State University