Trusting Virtual Agents
Abstract
We present artificial intelligent (AI) agents that act as interviewers to engage with a user in a text-based conversation and automatically infer the user's personality traits. We investigate how the personality of an AI interviewer and the inferred personality of a user influences the user's trust in the AI interviewer from two perspectives: the user's willingness to confide in and listen to an AI interviewer. We have developed two AI interviewers with distinct personalities and deployed them in a series of real-world events. We present findings from four such deployments involving 1,280 users, including 606 actual job applicants. Notably, users are more willing to confide in and listen to an AI interviewer with a serious, assertive personality in a high-stakes job interview. Moreover, users’ personality traits, inferred from their chat text, along with interview context, influence their perception of and their willingness to confide in and listen to an AI interviewer. Finally, we discuss the design implications of our work on building hyper-personalized, intelligent agents.
Document Details
- Document Type
- Pub Defense Publication
- Publication Date
- Mar 18, 2019
- Source ID
- 10.1145/3232077
Entities
People
- Gloria Mark
- Huahai Yang
- Jingyi Li
- Michelle X. Zhou
Organizations
- Air Force Office of Scientific Research
- University of California
- University of California, Berkeley