End User Support
Abstract
Provides IT operations, support and maintenance (24 hours a day, 7 days a week, 365 days a year) to over 10,500 MDA worldwide users (classified and unclassified) executing the Missile Defense System RDT&E mission. Services include Integrated Service Desk support (Help Desk and Client Support Services); management of hardware and software maintenance and licensing; and monitoring network activity to ensure users comply with DoD policies for the proper use of information systems. Services also include printing and copying; email and file; directory and authentication services. Includes investments in equipment at end-of-life to comply with Federal and DoD mandated cybersecurity policies. Plans, engineers and implements sustainment projects for common-use IT services and business systems consistent with the IT architecture road map. Provides life-cycle management of over 190,000 IT assets including IT procurement, receiving, shipping/transportation, warehousing, transfers and disposal using the Defense Property Accountability System. Increase Joint Worldwide Intelligence Communications System capability to provide connectivity and interoperability with intelligence community via Common Operating Environment. Deliver Development Security Operations (DEVSECOPS) software services for continuous improvement and development to the Agency in an Agile methodology to improve efficiencies and reduce redundancies. Specific and/or unique accomplishments to each FY are as follows:
Document Details
- Document Type
- Accomplishment
- Publication Date
- Oct 01, 2025
- Source ID
- 48c2fe502514e994a6f4f42410d2665c
Related Documents
- Root: BMD Enabling Programs