End User Support

Abstract

Provides IT operations, support and maintenance (18 hours a day, six days a week) to over 10,500 MDA worldwide users (classified and unclassified) executing the Research, Development, Test and Engineering (RDT&E) mission. Services include Integrated Service Desk support (Help Desk and Client Support Services); management of hardware and software maintenance and licensing; and monitoring network activity to ensure users comply with DoD policies for the proper use of information systems. Services also include printing and copying; email and file; directory and authentication services. Includes investments in equipment at end-of-life to comply with Federal and DoD mandated cybersecurity policies. Provides life-cycle management of over 190,000 IT assets including IT procurement, receiving, shipping/transportation, warehousing, transfers and disposal using the Defense Property Accountability System (DPAS).

Document Details

Document Type
Accomplishment
Publication Date
Oct 01, 2018
Source ID
57b309004a84df367f1ce6e441014b68

Tags

Fields of Study

  • Computer science

Readers

  • Cybersecurity.
  • Database Systems and Applications
  • Defense Financial Management and Audit.

Technology Areas

  • Cyber

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