ARBA
Abstract
The Army Review Board Agency (ARBA) operates under the delegated authority of the Secretary of the Army as the final level of appeal for service members in uniform, veterans, and their family members, adjudicating tens of thousands of claimed errors or injustices annually. ARBA is staffed with 128 military personnel, civilians, and contractors, and additional 350 external Advisors and Boards Members. ARBA struggles with the substantial process and system-related inefficiencies. The Agency currently uses the ARBA Case Tracking System (ACTS) to facilitate case adjudication and the routing of corresponding hard copy case files (a.k.a. ?redwelds?). This system was custom built in 1999, strictly for tracking the hand offs of redwelds. At its inception, ACTS was a huge leap forward; however, as the organization and technology evolved, the system has not been able to meet new Agency mission objectives and streamlining initiatives. This antiquated system costs the Agency multi-millions in annual sustainment fees and lacks the agility to address changing business requirements and organizational roles.
Document Details
- Document Type
- Accomplishment
- Publication Date
- Oct 01, 2022
- Source ID
- 6974cb380bc35b0d2a85ad5a06e44494