AN ACTIVITY ANALYSIS OF THE POSITIONS IN A HIGH ACTIVITY FLIGHT SERVICE STATION
Abstract
An activity analysis in a high activity Flight Service Station (Millville) was performed to describe in detail the duties of operating specialists. Data were collected by continuous 4-hr kymograph recordings of both the Air/ground, or A Position, and the Interphone, or B Position, under both moderate and high load co ditions. The records were analyzed to determine the frequency and duration of each of the specialists' activities and what percentage of time they required. Diary data on the non-control position, the Teletype or C Position, were also collected. These observations were supplemented by intensive interviews with the operating personnel in Millville and other Flight Service Stations. Process charts were prepared showing the flow of information between the station with other facilities and the aircraft for 4 of the stations' principal functions: information relay, preflight and in-flight briefing, weather information dissemination, and emergency assistance. Findings indicated that the workload was directly related to the number of reports rather than to the number of aircraft in the area and that probably excessive delays occurred during the high load, IFR conditions. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1961
- Accession Number
- AD0285144
Entities
People
- Anthony W. Silvestro
- Robert H. Kerle
- Wallace H. Wallace