PEOPLE, ORGANIZATIONS AND COMMUNICATIONS.
Abstract
This paper deals with the methodology, execution, and results of an empirical program for assessing the effectiveness of the human and organizational elements in military communication net works in terms of a trade off between the control of error and the delay involved in error control. As all information to be transmitted by the system does not inherently require equal freedom from error and delay, an information characterization scheme is introduced. Information is characterized in terms of its (a) urgency, (b) importance, and (c) policy status. The operating characteristics of the various system elements in terms of error and delay are then measured and examined in terms of homogeneous groupings of the information characteristics. Problems involved in the execution of the data collection program in operating Army headquarters are considered and a number of instruments for route tracing and delay and error measurement are discussed. Selected results are presented and their implications for the design of new systems discussed.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jan 01, 1963
- Accession Number
- AD0414724
Entities
People
- Benedict R. Jacobellis
- Joel N. Bloom
Organizations
- Franklin Institute