CRITERIA FOR EVALUATING THE EFFECTIVENESS OF LIBRARY OPERATIONS AND SERVICES. PHASE 1: LITERATURE SEARCH AND STATE OF THE ART

Abstract

The report summarizes the findings of a search in the library and management sciences literature to determine the standards and methods of evaluating the efficiency and effectiveness of library services and operations. A matrix was used to show which management techniques, either analytical or operating, may be applicable for evaluating the efficiency or effectiveness of the library components and determine criteria for them. A chart was used to show the relationship of library operations to activities and how they both supported the library's goal. Existing criteria and standards were found to be unsatisfactory because only some aspects of libraries lend themselves to quantitative measurement, such as number of items cataloged, ordered or found in a period of time. The quantitative measurement of the value of a library service or product such as a literature search, bibliography or current awareness service seemed more difficult to assess.

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Document Details

Document Type
Technical Report
Publication Date
Feb 01, 1967
Accession Number
AD0649468

Entities

People

  • B. A. Cohrssen
  • C. J. Wessel

Tags

Communities of Interest

  • Biomedical
  • Ground and Sea Platforms
  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Business Administration
  • Computational Science
  • Employment
  • Engineers
  • Geography
  • Human Factors Engineering
  • Industrial Engineering
  • Information Processing
  • Information Retrieval
  • Information Science
  • Information Systems
  • Management Personnel
  • Organizational Structure
  • Personnel Management
  • Psychology
  • Students
  • Systems Engineering

Readers

  • Aerospace Test and Evaluation
  • Library and Information Science/ Studies, Southeast Asia Studies, Bibliography of Vietnam and Lao Studies.
  • Systems Analysis and Design