A STUDY OF CALL PROCESSING ON THE AN/TTC-15M SWITCHBOARD

Abstract

The report covers the second in a series of studies directed towards analyzing the operator call-processing efficiency of a new family of cordless manual switchboards currently within the Army's inventory. Subjects were required to process a battery of 50 simulated calls of various types in each mode of operation. Call-processing time and operator error were measured and later integrated into actual tactical telephone traffic data for analysis.

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Document Details

Document Type
Technical Report
Publication Date
Aug 01, 1969
Accession Number
AD0705593

Entities

People

  • Larry R. Burner
  • Russell M. Phelps

Organizations

  • Human Engineering Laboratory

Tags

Communities of Interest

  • Biomedical
  • Human Systems
  • Materials and Manufacturing Processes
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Abstracts
  • Behavioral Sciences
  • Circuits
  • Data Analysis
  • Efficiency
  • Engineering
  • Environment
  • Human Factors Engineering
  • Networks
  • Questionnaires
  • Recording Systems
  • Simulators
  • Standards
  • Switchboards
  • Switches
  • Switching
  • Time Studies

Readers

  • Computational Modeling and Simulation
  • Computer Science/Computer Engineering/Data Science/Digital Signal Processing.