Optimization of Price and Quality in Service Systems,
Abstract
Price and service quality are important variables in the design of optimal service systems. Price is important because of the strong consumption externality inherent in service systems. Quality is important since it directly affects consumer welfare, and is readily controlled by altering the priorities of service offered. The paper takes a systematic view of this problem, and presents techniques for quantitative determination of the optimal prices and service quality in a wide class of systems. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 01, 1971
- Accession Number
- AD0732677
Entities
People
- John G. Wirt
Organizations
- RAND Corporation