The Use of an Organization Ombudsman in the Federal Aviation Administration Western Region.

Abstract

The traditional function of the Ombudsman apparently is to function as an arm of the legislature or the executive branch of government, receiving complaints and grievances from the citizenry and responding to help those who have legitimate problems. The ombudsman takes steps to improve administration so that like situations will not arise in the future. The concept has been applied to the FAA as described in this report. The organizational ombudsman, rather than serving the public or citizenry, deals only with the agency's own employees.

Document Details

Document Type
Technical Report
Publication Date
Oct 01, 1971
Accession Number
AD0766032

Entities

People

  • James L. Lampl
  • W. Bruce Chambers

Organizations

  • Federal Aviation Administration

Tags

DTIC Thesaurus Topics

  • Executives
  • Governments
  • National Governments
  • President (United States)
  • United States Government

Readers

  • Organizational Psychology.
  • Strategic Security Studies
  • Tribology (the study of the boundary interaction between sliding surfaces, lubrication, wear and friction).