Managing Interpersonal Relations in Task Groups: A Study of Two Contrasting Strategies.
Abstract
The report compares the effects of two types of group maintenance on group performance effectiveness and group member experiences. Group maintenance is defined as the way in which interactions among individuals in a group are managed. The two polar types of maintenance examined in the research are: (a) traditional maintenance, distinguished primarily by the strategy of coping with interpersonal issues in the group through suppression, and (b) adaptive maintenance, characterized by the strategy of giving public and direct attention to the interpersonal and emotional phenomena in the group. Two general hypotheses were proposed: (a) adaptive maintenance results in a more fruitful (if more taxing) experience for group members, and (b) adaptive maintenance leads to superior task performance. (Modified author abstract)
Document Details
- Document Type
- Technical Report
- Publication Date
- Nov 01, 1973
- Accession Number
- AD0771424
Entities
People
- Robert E. Kaplan
Organizations
- Yale University