The Effect of Interruptions on the Productivity of Civil Engineering Planning Technicians.
Abstract
In Civil Engineering Planning Shops there is presently a significant discrepancy between the amount of time originally programmed for planned work orders and the time that is actually spent in the performance of planned work. This discrepancy has been attributed to the low productivity ratio of the planning technicians (P-Ts). Several factors can adversely affect the performance of P-Ts. The most significant factor, however, appears to be outside interruptions (personal and telephone interruptions). The problem with interruptions is that each time a person stops or lets his attention turn to something else, time is wasted getting started again. The purpose of this thesis was to evaluate the effects of interruptions on P-T productivity and quality. (Modified author abstract)
Document Details
- Document Type
- Technical Report
- Publication Date
- Jan 01, 1974
- Accession Number
- AD0776785
Entities
People
- Dennis F. Hlad
- Paul D. Vetter
Organizations
- Air Force Institute of Technology