Solving Homeland Security's Wicked Problems: A Design Thinking Approach
Abstract
The Department of Homeland Securitys Science and Technology Directorate (DHS S and T) requires a consistent yet flexible approach to address wicked problems. A design-thinking methodology holds promise, as its tenets align with the diversity and complexity inherent within the homeland security environment. Design thinking emphasizes a human-centered and multidisciplinary approach to solution development. The research examined how design thinking is used to solve problems, S and Ts current approach to solving problems, and how other public organizations are using a design-thinking methodology. Denmarks MindLab and the Defense Advanced Research Projects Agency (DARPA) informed a framework for how DHS S and T could adopt a design-thinking approach. The analysis and framework were organized around Galbraiths Star Model. The conclusion is that a design-thinking approach requires a significant shift in how S and T executes research and development (R and D). This shift can strengthen the dialogue necessary between S and T, homeland security practitioners, and nontraditional DHS partners to spur solutions. This thesis provides a framework for how S and T can incorporate design-thinking principles that are working well in other domains to tackle homeland securitys complex problems.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 2015
- Accession Number
- AD1009362
Entities
People
- Kristin L. Wyckoff
Organizations
- Naval Postgraduate School