Three Quality Journeys - Capability Maturity Model Integration, Baldrige Performance Excellence Program, and ISO 9000 Series

Abstract

Objectives: Provide a high-level overview of the origins, foundations, goals, and scope of each approach. Compare and contrast support for quality and performance improvement. Present real-world examples of a multi-model environment that utilized at least two of the approaches. Identifies improvement truths that apply across the three approaches.

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Document Details

Document Type
Technical Report
Publication Date
Apr 26, 2012
Accession Number
AD1014684

Entities

People

  • Charlene C. Gross
  • Jon L. Gross

Organizations

  • Carnegie Mellon University

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Acquisition
  • Best Practices
  • Business Administration
  • Case Studies
  • Commerce
  • Education
  • Engineering
  • Governments
  • Health Care
  • Knowledge Management
  • Management Personnel
  • Organizational Structure
  • Small Business
  • Software Development
  • Systems Engineering
  • Training
  • United States

Readers

  • Computational Modeling and Simulation
  • Organizational Process Management (OPM).