Veterans Health Administration: Management Attention Is Needed to Address Systemic, Long standing Human Capital Challenges

Abstract

VHA faces challenges in transforming its health care operations to provide quality care to veterans. GAOs past work has shown that an agencys workforce, and, in particular its human capital office, can play a central role in organizational transformation. Further, high levels of employee engagementthat is, the sense of purpose and commitment employees feel toward their employer and its missioncan lead to better organizational outcomes. GAO was asked to (1) determine VHAs capacity to perform key HR functions; (2) evaluate the extent to which VHAs HR processes are consistent with human capital management principles and internal control practices; and (3) assess VHAs performance management process and its efforts to monitor and improve employee engagement. To meet these objectives, GAO evaluated VHAs processes against relevant federal standards for internal control and human capital leading practices, reviewed VA and VHA documents, analyzed responses to employee surveys, and interviewed agency officials.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Dec 01, 2016
Accession Number
AD1024973

Entities

People

  • Robert Goldenkoff

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Business Administration
  • Congress
  • Data Analysis
  • Delivery Of Health Care
  • Department Of Veterans Affairs
  • Employment
  • Health Care
  • Health Services
  • House Of Representatives
  • Information Systems
  • Management Personnel
  • Medical Personnel
  • Organizational Structure
  • Patient Care
  • Personnel Management
  • Public Administration
  • United States Government

Fields of Study

  • Business

Readers

  • Defense Acquisition Program Management
  • Medical or Health Care Field.