Dashboards for the Fire Service
Abstract
The purpose of this thesis is to examine how fire service agencies can best apply the principles of Business Intelligence (BI) toward constructing dashboards to improve agency performance. To accomplish this project, action research principles were applied to construct a first-generation model of such a dashboard. The model dashboard(s) constructed contains program measures and information that fire agency supervisors at different levels may use to improve subordinate performance and to support decision-making. It does appear possible for fire departments to apply modern BI principles toward improving fire department performance. Since the dashboard developed only represents the first generation of this process, it is recommended that further research focus on how to improve such dashboards through iteration and to examine the effects of such dashboards on agency performance to see if they are truly useful.
Document Details
- Document Type
- Technical Report
- Publication Date
- Dec 01, 2017
- Accession Number
- AD1053113
Entities
People
- Alan L. Butsch
Organizations
- Naval Postgraduate School