Teams, AFSO21 and Crowdsourcing: Collaboration Techniques for Financial Management
Abstract
The Air Force is always changing. The difficulty for an organization as large and geographically separated as the Air Force is to how to communicate those changes to the entire force, especially process changes effecting the daily work routine. A problem solution framework was used to compare crowdsourcing to two tools the Air Force already uses, Process Action Teams and AFSO21 or Air Force Smart Operations for the 21st Century. This study describes two process changes within the Financial Management community that used a Process Action Team approach to implementing those changes. Both changes involved complex processes with organizations taking different approaches to implementing the changes. The study found Process Action Teams have a useful, but limited capability when it comes to implementing a new process across the Air Force. It also found crowdsourcing had some useful attributes, but its largest limitation is cost, especially when compared to AFSO21. In addition, AFSO21 already has the capability to utilize some of the stronger aspects of crowdsourcing. The systems design and development, and the training development costs for AFSO21 have already been incurred and realized. This study recommends an increased promotion of the capabilities and functionality of AFSO21 and a stronger emphasis to use AFSO21 to solve process problems across the Air Force.
Document Details
- Document Type
- Technical Report
- Publication Date
- Apr 01, 2017
- Accession Number
- AD1054562
Entities
People
- Raymond Jr L. Graber
Organizations
- Air Command and Staff College