Analysis of the Department of Veterans Affairs' Ability to Regain Veterans' Trust Regarding Healthcare Wait Times

Abstract

This project explores whether or not veterans have regained their trust in the appointment process and wait times for healthcare access at the U.S. Department of Veterans Affairs (VA). We explore the perception of appointments and wait times for veterans prior to and after the whistleblower report of April 2014. Through this research and data analysis, it was not possible to state unequivocally that the VA is regaining its trust with veterans regarding their healthcare appointment wait times.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 2018
Accession Number
AD1059761

Entities

People

  • Maurice Walker
  • Yolanda C. Borges

Organizations

  • Naval Postgraduate School

Tags

DTIC Thesaurus Topics

  • Accountability
  • Best Practices
  • Data Analysis
  • Department Of Veterans Affairs
  • Geographic Regions
  • Governments
  • Health
  • Health Care
  • Health Services
  • Hospitals
  • Medical Personnel
  • Mental Health
  • Physicians
  • Public Policy
  • Standards
  • United States
  • Veterans Health

Fields of Study

  • Political science

Readers

  • Government and Public Administration Law.
  • Rehabilitation and Prosthetic Care for Military Service Members and Veterans with Limb Loss or Disability.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.