An Analysis Of A U.S. Army Garrisons Centralized Human Resources Customer Queuing Process And Recommended Tools For Improvement

Abstract

This research examines the current process and requirements for a U.S. Army garrison's centralized human resource services that affect nearly 40,000 customers. Research was conducted on available technologies and programs that can be used to meet and enhance existing requirements and create a remote waiting room and mobile communication capability. A trade study was compiled to effectively assess technical solutions with the intent to decrease the physical waiting room time for these customers. The trade study identified a hybrid solution that upgrades the existing commercial software and utilizes it with newly developed government software as the best-value solution for meeting the service requirements in this study.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Sep 01, 2018
Accession Number
AD1065365

Entities

People

  • Brittany Roop
  • Carolyn A. Farmer
  • Megan B. Shumate

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Cyber
  • Engineered Resilient Systems
  • Ground and Sea Platforms
  • Human Systems

DTIC Thesaurus Topics

  • Application Software
  • Business Administration
  • Computer Programming
  • Computer Programs
  • Computers
  • Human Resources
  • Information Systems
  • Management Personnel
  • Mobile Application Software
  • Mobile Communications
  • Mobile Devices
  • Mobile Phones
  • Organizational Structure
  • Software Development
  • Systems Engineering
  • Test And Evaluation
  • Text Messaging

Readers

  • Computational Modeling and Simulation
  • Geospatial Intelligence and Artificial Intelligence Analytics
  • Software Engineering