How Does a Program Manager Gain Insight in the Complex and Chaotic Decision-Making Process

Abstract

Leaders are inundated with complex decisions in chaotic environments that have ripple effects across any organization. This project studies Department of Defense program managers to better understand how a program manager creates situational awareness and understanding in chaotic program environments. Using qualitative research and conducting face-to-face interviews, this project focuses on how program managers gain insight in the decision-making process. This study provides a greater level of insight into these issues and will be the basis of future research. This study focuses on the emergence of six categoriessensemaking, consensus-making, trust, tacit knowledge, explicit knowledge, and the environment. Understanding the fundamental principles that guide decision-making will help program managers make sense of complex and chaotic program environments.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 2018
Accession Number
AD1069488

Entities

People

  • Bradley R. Benjamin
  • Jacob Z. Baker

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Artificial Intelligence
  • Best Practices
  • Business Administration
  • Cognition
  • Computer Programming
  • Department Of Defense
  • Education
  • Governments
  • Human Behavior
  • Judgment
  • Organizational Structure
  • Pattern Recognition
  • Personality
  • Psychology
  • Situational Awareness
  • Test And Evaluation
  • United States

Fields of Study

  • Business

Readers

  • Defense Acquisition Program Management
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.
  • Wave Propagation and Nonlinear Chaotic Dynamics.