The Impact of Emotional Intelligence on the Human Factor: A Cross-Cultural Study USA-Italy

Abstract

The present study adopted a mixed methods methodology, which entailed for the systematic integration of quantitative and qualitative data in order to provide a more complete evidence on the impact of emotional intelligence (EI) on psychological health and performance in the air traffic control context. A total of 504 Italian civilian ATCs completed the paper and pencil form of the standardized questionnaires (N=408), focus groups (N=102), and interviews (N=20). The results of the study shed light on the significant impact of EI skills on psychological health and performance also in specific context of the air traffic control. Limitations and implications of the study for recruitment and training of professional ATCs are discussed.

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Document Details

Document Type
Technical Report
Publication Date
Mar 13, 2019
Accession Number
AD1077640

Entities

People

  • David Charles Burr
  • Laura Artusio
  • Silvia Guarnieri

Organizations

  • University of Florence

Tags

Communities of Interest

  • Biomedical
  • Energy and Power Technologies
  • Engineered Resilient Systems
  • Space

DTIC Thesaurus Topics

  • Air Force
  • Air Traffic
  • Aircrafts
  • Aviation Accidents
  • Cognition
  • Cognitive Workload
  • Data Analysis
  • Human Factors Engineering
  • Information Processing
  • Information Science
  • Intelligence Tests
  • Interpersonal Relations
  • Motor Skills
  • Personality
  • Physical Activity
  • Psychology
  • Psychophysiology
  • Questionnaires
  • Scientific Research
  • Situational Awareness
  • Social Media
  • Social Psychology
  • Statistical Analysis
  • Surveys
  • Thinking
  • Training
  • Traumatic Stress Disorder

Readers

  • Aviation Safety and Air Traffic Management
  • Psychological Intervention/Treatment for Stress, Anxiety, PTSD, and Related Emotional and Cognitive Health Symptoms.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.