New Metrics and Visualizations to Help the Army Reduce Customer Wait Time

Abstract

The Army maintenance process uses customer wait time (CWT, in days) as a metric of the responsiveness of its order fulfillment processi.e., the number of days for a mechanic or supply clerk to order a repair part and receive it. CWT requires close management because the order fulfillment process is subject to delays and disruption. For many reasons, the logistics system might not fulfill a specific requisition for a repair part in a timely manner, and CWT might begin to lengthen. The Army continually seeks to manage and reduce CWT, particularly for those repair parts that are needed to complete a repair and make a piece of Army equipment operational, mission capable, and available for use.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2020
Accession Number
AD1090524

Entities

People

  • Jason Mastbaum
  • John F. Raffensperger
  • Josh Girardini

Tags

DTIC Thesaurus Topics

  • Army Equipment
  • Combat Support
  • Computer Programs
  • Data Analysis
  • Department Of Defense
  • End Items
  • Intellectual Property
  • Logistics
  • Logistics Support
  • Maintenance
  • O Rings
  • Public Policy
  • Statistical Analysis
  • Statistical Processes
  • Supply Chain
  • United States
  • Visualizations

Readers

  • Logistics and Supply Chain Management.