Using Transcription and Replay in Analysis of Groupware Applications

Abstract

As corporations and organizations become more distributed enterprises, the use of groupware applications as part of day-to-day activities becomes more prevalent. How to build groupware applications so that they work as expected, both as the developer expects and the community of users expect, is a challenge that must be addressed in order for groupware applications to be adapted as part of daily business activities. In practice, assumptions made by the developer may not match the expectations of the users. This paper details a model for collecting a replayable transcript of online collaboration. This transcript can then be used to study the interaction, through techniques such as ethnographic analysis. We also present software frameworks that implement this model. An example of an analysis is presented, as are two examples of experimental groupware applications that use this model.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 2006
Accession Number
AD1106888

Entities

People

  • Richard Alterman
  • Seth Landsman

Organizations

  • MITRE Corporation

Tags

Communities of Interest

  • Autonomy

DTIC Thesaurus Topics

  • Application Software
  • Cognitive Systems Engineering
  • Computer Programming
  • Computer Science
  • Computers
  • Databases
  • Engineering
  • Human-Computer Interaction
  • Information Systems
  • Precision
  • Software Development
  • Software Testing
  • Standards
  • United States
  • User Interface
  • Web Browsers
  • Websites

Fields of Study

  • Computer science

Readers

  • Agent-Based Social Robotics and Mobile-Assisted Learning in Virtual Environments.
  • Database Systems and Applications
  • Organizational Process Management (OPM).