Cloud SLA Considerations for the Government Consumer

Abstract

Explored the role of Service Level Agreements (SLAs) in managing performance of government procurements through Public Clouds. Some of the findings from this exploration were also relevant for Community and Private Clouds. Based on recent interest in this report from the Office of Information Management Issues at the U.S. Government Accountability Office (GAO), the MITRE team is updating the analyses and recommendations based on investigations of the latest trends in Cloud SLA management within the federal government. This update includes a canvassing of the latest published literature and the results of a technical information exchange with over 50 MITRE representativessupporting federal government sponsors with Cloud implementations.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jul 01, 2015
Accession Number
AD1107790

Entities

People

  • Daniel Harper
  • Diane Hanf
  • Kevin Buck

Organizations

  • MITRE Corporation

Tags

Communities of Interest

  • Cyber
  • Ground and Sea Platforms
  • Human Systems
  • Materials and Manufacturing Processes
  • Weapons Technologies

DTIC Thesaurus Topics

  • Best Practices
  • Business Administration
  • Cloud Computing
  • Commerce
  • Computer Network Security
  • Computer Networks
  • Computers
  • Contractors
  • Contracts
  • Cybersecurity
  • Data Centers
  • Department Of Defense
  • Information Security
  • Information Systems
  • Intellectual Property
  • International Organizations
  • Jet Propulsion
  • Law
  • Management Personnel
  • Operating Systems
  • Organizational Structure
  • Reliability
  • Systems Engineering

Readers

  • Atmospheric Science/Meteorology
  • Defense Technology Research and Development.
  • Government and Public Administration Law.