Caring for Our Veterans Successful Transformation Requires Systems Thinking

Abstract

VA has begun an ambitious transformation effort designed to enable the Department to become a high-performing organization that is the number one customer service organization in the federal government. Early efforts include developing leaders, establishing new capabilities, and making tactical improvements to increase Veteran access to services and improve the quality of their interactions with the Department.

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Document Details

Document Type
Technical Report
Publication Date
Jan 25, 2017
Accession Number
AD1107925

Entities

Organizations

  • MITRE Corporation

Tags

Communities of Interest

  • Biomedical
  • Human Systems

DTIC Thesaurus Topics

  • Complex Systems
  • Corporations
  • Customer Services
  • Delivery Of Health Care
  • Engineering
  • Engineers
  • Governments
  • Information Systems
  • Organizational Structure
  • Systems Engineering
  • Teamwork
  • Thinking
  • Veterans Health

Readers

  • Organizational Process Management (OPM).
  • Rehabilitation and Prosthetic Care for Military Service Members and Veterans with Limb Loss or Disability.
  • Strategic Security Studies