A Guide to Effective Incident Management Communications

Abstract

This document provides cybersecurity centers and incident response teams with high-level guidance on effective communications planning, and considerations and best practices for communications responsibilities in support of incident response services. Communications, both in times of crisis and during normal operations, are essential to the overall success and sustainability of your team. You may be responsible for many different types of and mechanisms for communications-ranging from communications with your constituents to the sharing of information with the general public and the media. How you plan for and manage these communications and how they are received by your audience will influence your trustworthiness, reputation, and ultimately your ability to perform incident management services effectively.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2020
Accession Number
AD1117526

Entities

People

  • Brittany Manley
  • David Mcintire

Organizations

  • Carnegie Mellon University

Tags

Communities of Interest

  • Cyber

DTIC Thesaurus Topics

  • Best Practices
  • Commerce
  • Computer Security Techniques
  • Contingency Operations (Military)
  • Crisis Management
  • Cyberattacks
  • Cybersecurity
  • Engineering
  • Information Security
  • Information Systems
  • Lessons Learned
  • Public Relations
  • Risk
  • Risk Management
  • Security
  • Security Personnel
  • Situational Awareness
  • Software Development
  • Standards
  • Training
  • Vulnerability

Readers

  • Emergency Management and Homeland Security.
  • Organizational Process Management (OPM).

Technology Areas

  • Cyber