Ensuring Defense Call Centers Effectively Transition to Next-Generation 911

Abstract

The Public Safety Answering Points (PSAPs), where emergency calls for law enforcement, fire, or emergency medical services are answered, are being upgraded across the country to a digital or Internet Protocol (IP)-based 911 system. Commonly referred to as Next-Generation 911 (NG911), the upgraded system will be faster and more resilient and will allow voice, text, photo, video, and other digital information to flow seamlessly from the caller through the 911 network directly to first responders. National public safety leaders and industry are focused on rapidly accelerating the deployment of NG911.The accelerated goal is to replace legacy 911 systems in all U.S. states and territories with standards based, end-to-end, IP capabilities by the end of 2020 without any degradation in service. Shown here is a snapshot of NG911 progress across the United States as of 2017, based on data reported to the Department of Transportations National 911 Program and the National Emergency Number Association.

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Document Details

Document Type
Technical Report
Publication Date
Feb 01, 2019
Accession Number
AD1122388

Entities

People

  • Serena Chan

Organizations

  • Institute for Defense Analyses

Tags

Communities of Interest

  • Engineered Resilient Systems

DTIC Thesaurus Topics

  • Computer Networks
  • Computers
  • Computing System Architectures
  • Delphi Method
  • Demographic Cohorts
  • Deployment
  • Digital Information
  • Emergencies
  • First Responders
  • Health Services
  • Infrastructure
  • Islands
  • Law Enforcement
  • Network Protocols
  • Public Safety
  • Puerto Rico
  • Safety
  • Standards
  • Task Forces
  • Transitions
  • United States
  • Virgin Islands

Readers

  • Computer Networking
  • Maritime Security/Maritime Homeland Security
  • Systems Analysis and Design