Impact of a RESET-based Pilot Program in a Family Medicine Clinic
Abstract
This paper will explore if a Reward Efficiency, Set priorities, and Empower Teams (RESET) based program implemented in the Family Medicine Department at a Military Treatment Facility in the Pacific Northwest improves outcomes of provider burnout, primary care manager (PCM)continuity, and access to care when compared to the usual state. A pre-post design was used. One Family Medicine team participated in the pilot program and the two remaining teams continued the usual state. Provider and staff burnout, PCM continuity, and access metrics were measured pre and post implementation. Burnout was measured through the Mini-Z burnout survey. T-tests were performed to compare change in overall staff burnout and PCM continuity between groups. Pre and post survey response rates were 80% and 90% with 20 paired participants across groups. There was not a statistically significant difference in staff burnout between groups. Post-implementation provider burnout level in the pilot group was 17% compared to 86% in the usual group. Both groups increased PCM continuity, without a statistically significant difference. A RESET-based model can positively impact provider burnout, PCM continuity, and patient access in a family medicine clinic. Further studies evaluating a fully implemented RESET program and quality indicators is needed.
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 10, 2019
- Accession Number
- AD1127746
Entities
People
- Assanatu I. Savage
- Crystal R. Aandahl
- Kara E. Mcdowell
- Laura Taylor
Organizations
- Uniformed Services University of the Health Sciences