Crisis Communications During a Security Incident Transcript, Part 1: Crisis Communication Planning and Response (Poscast)
Abstract
In terms of computer security, to have a crisis plan in place, what it does is help to set expectations, reminders, key messages that you need to convey to the broader audience, and also a list of experts that might be available and their contact information. As a crisis is occurring, those deadlines are very tight, and we try to accommodate and satisfy the reporters the best we can when a crisis happens, but the information is coming in fast and furious and we need to balance between our spokespersons' availability and the actual technical work that they're doing to resolve a crisis situation.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jan 01, 2007
- Accession Number
- AD1134074
Entities
Organizations
- Carnegie Mellon University