CERT(registered trade mark) Resilience Management Model, Version 1.2 Communications (COMM)
Abstract
Communication is a basic organizational activity and competency. From a resilience perspective, communication is an essential function, tying together disparate parts of the organization that collectively have a vested interest in protecting high-value assets and services and sustaining assets and services during and after a disruptive event. Internally, communications activities are embedded in operational resilience management processes such as risk management, incident management, governance, and compliance, and support the development and execution of plans for sustaining the required level of resilience; externally, communications activities provide much-needed information to relevant stakeholders on the capability of the organization to protect and sustain assets and services, handle disruptions, and preserve customer confidence in unsettled and stressful times. Effective communications are a critical success factor in ensuring the successful execution of service continuity plans, conveying resilience requirements to external parties, and managing disruptions, particularly during a crisis or disaster.
Document Details
- Document Type
- Technical Report
- Publication Date
- Feb 01, 2016
- Accession Number
- AD1147091
Entities
People
- David W. White
- Julia H. Allen
- Lisa R. Young
- Nader Mehravari
- Pamela D. Curtis
- Richard A. Caralli
Organizations
- Carnegie Mellon University