Influencing Trust in Human and Artificial Intelligence Teaming Through Heuristics

Abstract

This thesis analyzes potential methods intended to influence trust within military units and their use of artificial intelligence (AI) systems. AI systems are being developed to enhance the human decision-making process and when employed properly can greatly increase the rate at which actions are taken, a key requirement for generating combat power. Human and AI teams rely on the users trust for the AI system, and that trust is influenced by rational, affective, and normative trust factors. This thesis examines those trust factors and determines that only rational trust factors are directly connected to the trustworthiness of the AI and that the users trust can be influenced independently of the AIs trustworthiness through affective and normative trust factors. Influencing the users trust of the AI through substitution of affective and normative trust factors in place of rational trust factors produces unjustified trust because this trust is not dependent on the trustworthiness of the AI.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 2021
Accession Number
AD1151202

Entities

People

  • Joel E Thompson

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Autonomy
  • Cyber
  • Energy and Power Technologies
  • Human Systems
  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Artificial Intelligence
  • Artificial Intelligence Software
  • Bayesian Networks
  • Cognition
  • Computer Languages
  • Computers
  • Convolutional Neural Networks
  • Data Mining
  • Data Science
  • Dimensionality Reduction
  • Information Processing
  • Information Science
  • Information Systems
  • Information Warfare
  • International Organizations
  • Machine Learning
  • National Security
  • Neural Networks
  • Psychology
  • Standards
  • Warfare

Fields of Study

  • Computer science

Readers

  • Agent-Based Social Robotics and Mobile-Assisted Learning in Virtual Environments.
  • Organizational Psychology.
  • Theoretical Analysis.

Technology Areas

  • AI & ML
  • AI & ML - DoD AI Strategy