Commissaries and Exchanges: DOD and Congress Need More Reliable Information on Expected Savings and Costs of Consolidating the Defense Resale Organizations
Abstract
Why GAO Did This Study. DOD operates about 240 commissaries and 2,500 exchanges that sell groceries and retail goods and services to servicemembers, their families, and retirees. Commissaries and exchanges are operated by four resale organizations, and in November 2018 a DOD task force completed a business case analysis on consolidating those organizations. The National Defense Authorization Act for Fiscal Year 2020 included a provision for GAO to review DOD's business case analysis. This report evaluates the extent to which (1) DOD's business case analysis for consolidating the four resale organizations provided reliable savings and cost estimates and (2) the military departments concurred with the business case analysis and DOD shared their accompanying comments with Congress. GAO evaluated the business case analysis against DOD- and GAO identified key elements of economic analyses; reviewed comments on the business case analysis; and interviewed DOD officials.
Document Details
- Document Type
- Technical Report
- Publication Date
- Apr 01, 2020
- Accession Number
- AD1151815
Entities
People
- Amie Lesser
- Elizabeth E. Field
- Felicia Lopez
- Geoffrey Peck
- Jeanne Sung
- Mae Jones
- Matthew Kienzle
- Noah Gerber
- Pedro Almoguera
- Suzanne Perkins
Organizations
- United States Government Accountability Office