Telecommunications and Call Centers: Observations on Federal Contracting Practices

Abstract

The federal government obligated over $30 billion for telecommunications contracts and almost $4 billion for call center contracts from fiscal years 2014 through 2018. On average for the 5-year period, telecommunications and call center obligations were a nominal portion of total federal spending - accounting for 1.2 percent and less than 0.2 percent, respectively. Defense agency obligations accounted for the majority of federal telecommunications spending to support a range of information capabilities across the full spectrum of military operations. The Department of Health and Human Services accounted for the majority of call center obligations to support customer inquiries about Medicare and the health insurance marketplace, among other services.

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Document Details

Document Type
Technical Report
Publication Date
Apr 13, 2020
Accession Number
AD1157456

Entities

People

  • Alyssa Weir
  • April Yeaney
  • Blake Ainsworth
  • Candice Wright
  • Chris Morehouse
  • Cindy S. Brown Barnes
  • Lorraine Ettaro
  • Miranda Riemer
  • Patricia Powell
  • Pedro Almoguerra
  • R. Eli Devan
  • Roxanna Sun
  • Sarah Cornetto
  • Stephanie Gustafson
  • Suellen Foth
  • Victoria Klepacz
  • William T. Woods

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Biomedical
  • Cyber
  • Space

DTIC Thesaurus Topics

  • Business Administration
  • Commerce
  • Communication Systems
  • Contractors
  • Contracts
  • Cybersecurity
  • Electronic Mail
  • Employment
  • Governments
  • Information Security
  • Information Systems
  • Management Personnel
  • Military Operations
  • Personnel Management
  • Security
  • Social Media
  • United States Government

Readers

  • Defense Financial Management and Audit.
  • Economics
  • Public Financial Management and Budgeting