Information Technology: DoD Needs to Leverage Lessons Learned from Its Outsourcing Projects

Abstract

The projects in GAOs review substantially used leading commercial practices as specified in GAOs framework for outsourcing IT services. Specifically, the agencies fully implemented 88 percent of the practices (not including practices not applicable to a particular project). This framework consists of practices organized into seven phases: (I) determine sourcing strategy, (II) define operational model, (III) develop the contract, (IV) select the provider(s), (V) transition to provider(s), (VI) manage the performance of the provider(s), and (VII) ensure services are provided. The figure below shows the percentage of practices that were implemented in each phase.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 2003
Accession Number
AD1166562

Entities

People

  • Randolph C. Hite

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Biomedical
  • Human Systems
  • Space

DTIC Thesaurus Topics

  • Acquisition
  • Air Force
  • Application Software
  • Best Practices
  • Business Administration
  • Civilian Personnel
  • Commerce
  • Contractors
  • Contracts
  • Department Of Defense
  • Electronic Mail
  • Employment
  • Government Employees
  • Information Systems
  • Knowledge Management
  • Lessons Learned
  • Management Personnel
  • National Governments
  • National Security
  • Organizational Structure
  • Personnel Management
  • Procurement
  • United States
  • Websites

Readers

  • Business Analytics
  • Defense Acquisition Program Management
  • Government Contracting/Procurement.