Bidirectional Communications in Human-Agent Teaming: The Effect of Communication Style

Abstract

This study examined the effects of communication style on human performance, trust, situation awareness, and perceptions of a robot in a human robot team. In a 2x2 mixed-factor study, 32 participants conducted a simulated cordon-and-search-style task while teamed with a robot. Participants were assigned to a communication style (directive vs. nondirective; within) and both groups experienced periods of high versus low task load (among subjects). Results indicate task load was a greater influence on the participants task performance than communication style, although there were some differential effects on response time and workload due to communication style. This may be due to a difference in feedback inherent in the differing communication styles.

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Document Details

Document Type
Technical Report
Publication Date
May 12, 2022
Accession Number
AD1169345

Entities

People

  • Jessie Y. Chen
  • Julia L Wright
  • Michael R. Schwartz
  • Shan G. Lakhmani

Organizations

  • United States Army
  • University of Central Florida

Tags

Communities of Interest

  • Autonomy

DTIC Thesaurus Topics

  • Cognitive Systems Engineering
  • Cognitive Workload
  • Computers
  • Control Systems
  • Descriptive Analytics
  • Directives
  • Human Factors Engineering
  • Human Systems Integration
  • Human-Computer Interaction
  • Human-Machine Interaction
  • Human-Robot Interaction
  • Information Processing
  • Information Science
  • Military Research
  • Psychology
  • Reliability
  • Robots
  • Situational Awareness
  • Task Performance And Analysis
  • Unmanned Systems

Fields of Study

  • Psychology

Readers

  • Agent-Based Social Robotics and Mobile-Assisted Learning in Virtual Environments.
  • Organizational Psychology.
  • Parallel and Distributed Computing.

Technology Areas

  • AI & ML
  • AI & ML - Autonomous Systems
  • Autonomy
  • Autonomy - Human-Robot Interaction