OPERATION IRAQI FREEDOM: Long-standing Problems Hampering Mail Delivery Need to Be Resolved

Abstract

Mail is a morale booster for troops fighting overseas and for their families at home. More than 65 million pounds of letters and parcels were delivered to troops serving in Operation Iraqi Freedom in 2003 and problems with prompt and reliable mail delivery surfaced early in the conflict. Congress and the White House forwarded more than 300 inquiries about mail delivery problems to military postal officials. GAO was directed to review mail delivery to troops stationed in the Middle East. In this report, GAO assesses (1) the timeliness of mail delivery to and from troops in Operation Iraqi Freedom, (2) how mail delivery issues and problems during this operation compared with those experienced during Operations Desert Shield/Storm in 1991, and (3) efforts to identify actions to resolve problems in establishing mail operations for future contingencies.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 2004
Accession Number
AD1169796

Entities

People

  • Neal P. Curtin

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Acquisition
  • Air Force
  • Airports
  • Combatant Commanders
  • Congress
  • Data Analysis
  • Department Of Defense
  • Deployment
  • Electronic Mail
  • Governments
  • Iraqi-War
  • Lessons Learned
  • Military Operations
  • Mobile Phones
  • New York
  • Postal Service
  • Standards
  • Terminals
  • Training
  • Transportation
  • Unified Combatant Commands
  • United States
  • United States Central Command
  • Warfare
  • Websites

Readers

  • Government and Public Administration Law.
  • Medical or Health Care Field.
  • Military Science