Household Goods: Evaluation of Department of Defense Claims Payment and Recovery Activities
Abstract
The Department of Defense (DOD) shares liability with commercial moving companies for loss and damage incurred during the movement of the household goods of military service members. In early 1987, DOD, through the Military Traffic Management Command (MTMC), instituted a change in its household goods movement program which increased carrier liability on domestic household goods shipments. This change, as well as a steadily increasing military claims budget, prompted you to question DOD'S practices and procedures for settling service members claims for loss and damages. On June 29, 1987, you asked us to review the DOD resolution process for household goods claims. In subsequent meetings with your office it was agreed that we would (1) review household goods claims procedures in each of the four military services, (2) determine whether military household goods claims payments to service members are overly generous, and (3) evaluate the efficiency and effectiveness of military service claims resolution.
Document Details
- Document Type
- Technical Report
- Publication Date
- Feb 01, 1989
- Accession Number
- AD1171996
Entities
People
- Frank C. Conahan
Organizations
- United States Government Accountability Office