Defense Health Care: DOD Could Improve Its Beneficiary Feedback Approaches

Abstract

DOD obtains and uses TRICARE beneficiary feedback in several ways across the MHS. DOD conducts a broad annual beneficiary questionnairesurvey and a monthly survey of patients perceptions of MTF outpatient visitsboth of which are based on private sector modelsto measurelevels of satisfaction with TRICARE. DOD reports the survey results throughout the MHS. DOD does not conduct such surveys of MTF inpatientusers or civilian network care users, though DOD officials told us they are now planning to develop an MTF inpatient survey

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Document Details

Document Type
Technical Report
Publication Date
Feb 01, 1998
Accession Number
AD1172144

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  • Dan Brier
  • Stephen P. Backhus

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  • United States Government Accountability Office

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