VETERANS' DISABILITY BENEFITS: Improvements Could Further Enhance Quality Assurance Efforts

Abstract

The Veterans Benefits Administration (VBA)within the Department of Veterans Affairsmeasures and reports the accuracy of its disability compensation claim decisions in two ways: (1) by claim and (2) by disabling condition, though its approach has limitations. When calculating accuracy rates for either measure through its Systematic Technical Accuracy Review (STAR), VBA does not always follow generally accepted statistical practices, resulting in imprecise performance information. For example, VBA does not adjust its accuracy estimates to reflect that it samples the same number of claims for review from each regional office despite their varying workloadsand thus produces imprecise estimates of national and regional accuracy.

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Document Details

Document Type
Technical Report
Publication Date
Nov 01, 2014
Accession Number
AD1173583

Entities

People

  • Daniel Bertoni

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Accountability
  • Accuracy
  • Application Software
  • Congress
  • Consistency
  • Databases
  • Department Of Veterans Affairs
  • Errors
  • Geography
  • Governments
  • Guidance
  • House Of Representatives
  • Information Science
  • Law
  • National Governments
  • Reliability
  • Sampling
  • Statistical Samples
  • Statistical Sampling
  • Statistical Tests
  • Test And Evaluation
  • Training
  • United States
  • United States Government
  • Workload

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