INFORMATION TECHNOLOGY Defense Information Systems Agency Can Improve Investment Planning and Management Controls

Abstract

In March 2001, DISA issued A 500 Day Action Plan for Supporting DoD Decision Superiority, which described 140 actions requiring the investment of resources to improve its customer satisfaction and its performance. A strength of this plan was its focus on satisfying customer needs. However, the plan did not adequately address other important elements, such as providing reasonable assurance that planned actions or investments were cost-effective. In particular, DISA did not adequately define the scope and content of the actions or develop associated high level cost, schedule, benefit, and risk estimates for each. When decisionmakers are faced with time and resource constraints, such estimates are essential, providing the basis for evaluating and selecting among competing investment options, and establishing baselines against which to measure progress.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 2002
Accession Number
AD1174610

Entities

People

  • Randolph Hite

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Cyber
  • Human Systems

DTIC Thesaurus Topics

  • Accounting
  • Best Practices
  • Business Administration
  • Command And Control
  • Command And Control Systems
  • Commerce
  • Congress
  • Control Systems
  • Department Of Defense
  • Electronic Commerce
  • Electronic Mail
  • Financial Management
  • Governments
  • Information Systems
  • Knowledge Management
  • Management Personnel
  • Message Systems
  • Organizational Structure
  • Test And Evaluation
  • United States

Readers

  • Defense Acquisition Program Management