Veterans' Reemployment Rights: Department of Labor Has Higher Performance Than the Office of Special Counsel on More Demonstration Project Measures

Abstract

USERRA protects the employment and reemployment rights of workers who leave civilian jobs to perform military or other uniformed service. VBA directed DOL and OSC to establish a second demonstration project for investigating and resolving USERRA claims filed against federal agencies. Congress established the demonstration project to facilitate a review of relative agency performance and mandated GAO to report on relative performance across a number of areas specified in the VBA. This report assesses agencies relative performance using VBA performance metrics - case outcomes, customer satisfaction, timeliness, cost, and capacity. To determine agencies relative performance, GAO analyzed agency data on the aforementioned metrics. GAO reviewed VBA requirements and relevant guidance, and interviewed agency officials. In addition, GAO also conducted tests on each agencies cost and accounting data to ensure agreed upon cost components were reflected in the totals.

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Document Details

Document Type
Technical Report
Publication Date
Nov 01, 2014
Accession Number
AD1179026

Entities

People

  • Cynthia Saunders
  • Dawn Bidne
  • Donna Miller
  • Douglas Sloane
  • Karin Fangman
  • Lou V. Smith
  • Paul Kinney
  • Peter Beck
  • Signora May
  • Yvonne D. Jones

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Congress
  • Customer Services
  • Databases
  • Department Of Defense
  • Education
  • Electronic Mail
  • Employment
  • Governments
  • Information Science
  • Law
  • Management Personnel
  • Military Personnel
  • Multivariate Analysis
  • National Governments
  • Personnel Management
  • Statistical Analysis
  • Surveys
  • Training
  • United States Government

Readers

  • Defense Acquisition Program Management
  • Government and Public Administration Law.
  • Materials Science and Engineering.