Language Access: Selected Agencies can Improve Services to Limited English Proficient Persons

Abstract

Executive Order 13166 (August 11, 2000) directs each federal agency to improve access to federal programs and services for persons with limited English proficiency (LEP). Using guidance issued by DOJ, agencies are generally required to develop recipient guidance and/or an LEP plan outlining steps for ensuring that LEP persons can access federal services and programs. As requested, GAO (1) determined which agencies have completed their recipient guidance and LEP plan, (2) assessed the extent to which the selected agencies have implemented the Executive Order consistent with DOJ's guidance, and (3) examined DOJs and the three selected agencies efforts to enhance collaboration. GAO analyzed the Executive Order and agencies recipient guidance and plans posted on LEP.gov; selected the IRS, FEMA, and SBA for this review because of the amount and significance of their interaction with LEP persons; and reviewed documentation of agencies collaborative efforts to provide access to federal services.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 2010
Accession Number
AD1179781

Entities

People

  • Pamela Harris
  • Robert Goldenkoff
  • Robin Ghertner
  • Scott Doubleday

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Business Administration
  • Civil Rights
  • Commerce
  • Department Of Homeland Security
  • Disasters
  • Electronic Mail
  • Employment
  • English Language
  • Foreign Languages
  • Geographic Regions
  • Governments
  • Law
  • Local Governments
  • Management Personnel
  • Organizational Structure
  • Personnel Management
  • Small Business
  • Training
  • United States
  • United States Government
  • Websites

Readers

  • Defense Technology Research and Development.
  • Emergency Management and Homeland Security.
  • Government Contracting/Procurement.