Defense Infrastructure: Personnel Reductions Have Not Hampered Most Commissaries' Store Operations and Customer Service

Abstract

In response to concerns about the impact of proposed cuts in the Defense Commissary Agency's workforce, the House Armed Services Committee placed in its report on the Bob Stump National Defense Authorization Act for Fiscal Year 2003 a requirement that we evaluate the effect of the personnel reductions. Specifically, we assessed (1) the status of personnel reductions and how they have affected store operations and customer service, and (2) whether the agency uses a reliable methodology to measure customer satisfaction with its commissaries.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 2003
Accession Number
AD1179905

Entities

People

  • Barry W. Holman

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Accounting
  • Best Practices
  • Business Administration
  • Congress
  • Cost Reductions
  • Costs
  • Customer Services
  • Department Of Defense
  • Electronic Mail
  • Governments
  • House Of Representatives
  • Infrastructure
  • Management Personnel
  • Military Personnel
  • National Security
  • Personnel Management
  • Standards
  • Surveys
  • United States
  • Virginia
  • Websites
  • Workload

Readers

  • Defense Acquisition Program Management
  • Industrial Economics