MILITARY AND VETERANS DISABILITY SYSTEM: Pilot Has Achieved Some Goals, but Further Planning and Monitoring Needed

Abstract

In their evaluation of the IDES pilot as of February 2010, DOD and VA concluded that it had improved servicemember satisfaction relative to the existing legacy system and met their established goal of delivering VA benefits to active duty and reserve component servicemembers within 295 and 305 days, respectively, on average. While these results are promising, average case processing times have steadily increased since the February 2010 evaluation.

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Document Details

Document Type
Technical Report
Publication Date
Dec 06, 2010
Accession Number
AD1183171

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  • Daniel Berton

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  • United States Government Accountability Office

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