Results of the Initial Stakeholder Test of the eInterview Mobile App Prototype
Abstract
PERSEREC was tasked with creating and testing a prototype eInterview mobile application that could be used to help expedite the background investigation process. The PERSEREC project team worked closely with stakeholders from multiple Federal agencies to develop a question set and a mobile application to automate the collection of delinquent debt information. Stakeholders also participated in an evaluation of the prototype using dummy data provided by the PERSEREC project team. The test showed the app had utility for gathering adjudicatively relevant information for background checks, even after accounting for minor technical challenges. The test also identified several questions that users found difficult to address. An online evaluation and small group interviews showed that testers found the app easy to use. Although there were some concerns about deployment, users reported believing that the app could save them time and effort, and more than 90 percent reported they would recommend using the app.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 2022
- Accession Number
- AD1183899
Entities
People
- Callie Chandler
- David Prina
- Emily Mappin
- Jennifer Dewey
- Kenneth Gray