A Roadmap for Telecommuters' Excellence: Applying Emotional Intelligence Skills to Maximize Telecommuters' Participation and Performance
Abstract
This research explores the aspects of the Army acquisition workforce that could improve by developing the essential EI skills required to influence people in the telework environment. The problem is an unknown of the EI skills needed to effectively influence personnel and foster collaboration in Army acquisition organizations operating in telework environments. The researcher used descriptive data analysis to identify observable trends within the data that could lead to other research methods. The researcher identified four themes from the literature review to catalog and analyze the data for the analysis. The themes are policies and regulations; teaching EI and its effects on individuals and their organizations; work-life balance; and practicing empathy and its impact on telecommuters. Through the data analysis, the researcher found that leader behavior affects relationships with subordinates, and it's more evident in virtual environments. The researcher also found that self-regulation factors and work environment effectively predict employee productivity. The Army offers and mandates instruction, such as Master Resiliency Training (MRT), to develop and improve self-regulation and EI skills and identifies the self-regulation factors as Self-Awareness, Mental Agility, Connections, and Character Strengths. The work environment pertains to the location, social interactions, equipment, and materials to do ones job. The researcher recommends further studies on resiliency, management styles, and generational gaps in dealing with hybrid workers. Furthermore, the researcher asserts that this research would benefit any public or private organization that allows telecommuting.
Document Details
- Document Type
- Technical Report
- Publication Date
- Feb 08, 2023
- Accession Number
- AD1194040
Entities
People
- Johnny R Figueroa
Organizations
- Defense Acquisition University